TEJA POTLA, R.; KRISHNA POTTLA, V. Artificial Intelligence and Machine Learning in CRM: Leveraging Data for Predictive Analytics . Journal of Artificial Intelligence Research, Ahmedabad, India, v. 4, n. 2, p. 31–50, 2024. Disponível em: https://thesciencebrigade.com/JAIR/article/view/310. Acesso em: 20 sep. 2024.