Kurkute, M. V., A. K. Ratnala, and T. Pichaimani. “AI-Powered IT Service Management for Predictive Maintenance in Manufacturing: Leveraging Machine Learning to Optimize Service Request Management and Minimize Downtime”. Journal of Artificial Intelligence Research, vol. 3, no. 2, Nov. 2023, pp. 212-5, https://thesciencebrigade.com/JAIR/article/view/461.