[1]
Kumar Reddy Sadhu, A., Parfenov, M., Saripov, D., Muravev, M. and Kumar Reddy Sadhu, A. 2024. Enhancing Customer Service Automation and User Satisfaction: An Exploration of AI-powered Chatbot Implementation within Customer Relationship Management Systems. Journal of Computational Intelligence and Robotics. 4, 1 (Feb. 2024), 103–123.