KUMAR REDDY SADHU, A.; PARFENOV, M.; SARIPOV, D.; MURAVEV, M.; KUMAR REDDY SADHU, A. Enhancing Customer Service Automation and User Satisfaction: An Exploration of AI-powered Chatbot Implementation within Customer Relationship Management Systems. Journal of Computational Intelligence and Robotics, Ahmedabad, India, v. 4, n. 1, p. 103–123, 2024. Disponível em: https://thesciencebrigade.com/jcir/article/view/249. Acesso em: 19 sep. 2024.