Kumar Reddy Sadhu, A., M. Parfenov, D. Saripov, M. Muravev, and A. Kumar Reddy Sadhu. “Enhancing Customer Service Automation and User Satisfaction: An Exploration of AI-Powered Chatbot Implementation Within Customer Relationship Management Systems”. Journal of Computational Intelligence and Robotics, vol. 4, no. 1, Feb. 2024, pp. 103-2, https://thesciencebrigade.com/jcir/article/view/249.