Kumar Reddy Sadhu, Ashok, Maksym Parfenov, Denis Saripov, Maksim Muravev, and Amith Kumar Reddy Sadhu. “Enhancing Customer Service Automation and User Satisfaction: An Exploration of AI-Powered Chatbot Implementation Within Customer Relationship Management Systems”. Journal of Computational Intelligence and Robotics 4, no. 1 (February 15, 2024): 103–123. Accessed December 4, 2024. https://thesciencebrigade.com/jcir/article/view/249.