SUDHAKAR REDDY PEDDINTI; SUBBA RAO KATRAGADDA; BRIJ KISHORE PANDEY; AJAY TANIKONDA. Utilizing Large Language Models for Advanced Service Management: Potential Applications and Operational Challenges. Journal of Science & Technology, Ahmedabad, India, v. 4, n. 2, p. 177–198, 2023. Disponível em: https://thesciencebrigade.com/jst/article/view/517. Acesso em: 22 dec. 2024.