Rajalakshmi Soundarapandiyan, Pradeep Manivannan, and Chandan Jnana Murthy. 2021. “Financial and Operational Analysis of Migrating and Consolidating Legacy CRM Systems for Cost Efficiency”. Journal of Science & Technology 2 (4). Ahmedabad, India:175-211. https://thesciencebrigade.com/jst/article/view/343.