Cognitive Automation and Predictive Personalisation: Transforming Policyholder Interactions Through Intelligent Systems in Insurance. Advances in Deep Learning Techniques, Ahmedabad, India, v. 2, n. 2, p. 66–75, 2022. Disponível em: https://thesciencebrigade.com/adlt/article/view/758. Acesso em: 5 jun. 2026.