Intelligent Triage and Empathetic Dialogue Systems: Transformer-Based Architectures for AI-Augmented Insurance Customer Service. Blockchain Technology and Distributed Systems, Ahmedabad, India, v. 4, n. 2, p. 34–42, 2024. Disponível em: https://thesciencebrigade.com/btds/article/view/852. Acesso em: 5 jun. 2026.