Automated Return Reason Classification and Reverse Logistics Optimisation: AI-Driven Frameworks for Retail Returns Management Efficiency. Human-Computer Interaction Perspectives, Ahmedabad, India, v. 1, n. 2, p. 50–60, 2021. Disponível em: https://thesciencebrigade.com/hcip/article/view/784. Acesso em: 4 jun. 2026.