Omnichannel Sentiment Analysis and Personalised Journey Orchestration: AI-Powered Frameworks for Customer Experience Management in Retail. Human-Computer Interaction Perspectives, Ahmedabad, India, v. 5, n. 1, p. 1–8, 2025. Disponível em: https://thesciencebrigade.com/hcip/article/view/805. Acesso em: 4 jun. 2026.