Intent Classification and Automated Claims Status Intelligence: AI-Driven Natural Language Processing Frameworks for Insurance Customer Service Automation. Journal of Computational Intelligence and Robotics, Ahmedabad, India, v. 4, n. 2, p. 38–45, 2024. Disponível em: https://thesciencebrigade.com/jcir/article/view/719. Acesso em: 4 jun. 2026.