Process Mining and Robotic Process Automation in Retail Banking: AI Applications for Systemic Operational Efficiency Enhancement

Authors

  • Esteban Botaro Professor of Industrial Engineering, University of Los Andes

Keywords:

process mining, robotic process automation, retail banking, ai applications, systemic operational efficiency enhancement, machine learning

Abstract

Artificial intelligence (AI) is increasingly being leveraged across the banking sector to enhance operational efficiency. The banking sector is fiercely competitive, and access to advanced technology is vital to maintain efficiency and competitiveness. The use of technological tools, particularly AI, has the potential to significantly reduce operational risk, increase efficiency, and lower costs.

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Published

30-06-2026

How to Cite

[1]
โ€œProcess Mining and Robotic Process Automation in Retail Banking: AI Applications for Systemic Operational Efficiency Enhancementโ€, J. of Art. Int. & Research, vol. 6, no. 1, pp. 12โ€“20, Jun. 2026, Accessed: Jun. 05, 2026. [Online]. Available: https://thesciencebrigade.com/JAIR/article/view/829